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Panasonic Avionics Corporation

Panasonic Avionics Corporation is the world's leading supplier of in-flight entertainment and communication systems. Interactive Software Engineering, a division of Panasonic Avionics Corporation, adds value to Panasonic Avionics Corporation's interactive entertainment systems through innovative interactive products and services. Interactive Software Engineering informs, entertains and engages airline customers with a wide selection of in-flight content - from live news, licensed content to interactive games, in-flight email, flight information and more.

In order to keep these entertainment systems up and running, it is absolutely essential for Panasonic to pass on the latest technical and training courses to their airline customer’s technicians. Feathercap PLE enabled Panasonic to provide real-time courseware access to every Panasonic customer via Feathercap software as a service learning system.

Panasonic’s dedicated Maintenance Service Representatives (MSRs), are experts in both analog and digital electronic systems and are fully trained on IFE systems. With the help of Feathercap, managers are able to monitor their technician’s progress and thus better track their MSR certification process. No second guessing involved; Panasonic team leaders will know exactly how many technicians they have and at what expertise level they possess. The end result is that every Panasonic airline customer will receive superior service which will in turn benefit their airline passengers and overall product satisfaction.  According to Matt Bennett, Training Director at Panasonic Avionics, “When I came into this position two LMS portal products where in review. I chose Feathercap because of it's ease of use and support. No regrets here, the support has been fantastic.”

Feathercap:

• Provides anytime-anywhere access to the most current training materials
• Make up-to-date courseware available as it is created, in real-time
• Allows Panasonic to reuse or append their current training materials

• Better serves their airline customers and stay ahead of the competition.
• Are able to quickly transfer knowledge creating a top notch systems team.
• Specialists are equipped to be both producer and consumer of training materials