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What do we need in workforce learning after Covid-19? Speed to get the right answers!

In North America and Europe, up to 30% of the entire workforce will be working from home. Essential industries will continue but stretched thin and overworked on site employees.  But what of the millions losing their jobs because of Covid-19? How do we make sure we can bring them back quickly? What do we need to keep those that remain competitive? We think it’s speed to getting the right job related answers. 

Author:  The Feathercap team  |   Updated May 1, 2020  |   4 min read

The future trend of workforce learning is speed. Speed to adapt. Speed to ensure our teams, staff and customers are safe. But most importantly speed in making sure our workforce have the right capabilities and alignment to the goals and orientation of our company. The Covid-19 pandemic forced remote workforces to grow. Those in essential industries have been stretched thin and working harder then ever. We see three reasons why speed to receiving the right job related answers is so important: 

1. We can’t wait for people to complete or take courses to learn the skills they need. They need answers to their questions immediately.

For the past decade we’ve seen the change in workplace learning, the slow transition from classroom and team synchronous learning to on-demand learning that can be experienced by team members and customers as needed. However, even before the Covid-19 pandemic, the best workplace learning systems focused on recommending the right curriculum for each specific role and enabling certification from taking those specific materials. But as of now, less than 45% of U.S based companies have a work from home policy and more than a third of all workers able to perform their job at home workplace learning has been hit with a freight train: Companies and the existing learning systems they rely on are unprepared to effectively provide the resources to let remote workers get on and do their job. Also, those still going to work, such as in essential industries are stretched thin and asked to do more while getting less support from others. Existing learning management systems (LMSs) and learning experience management systems (LXPs) assume some amount of “watercooler” or job site discussions to assist in informally and formally getting employees up to speed. With so many now working from home / stretched thin at work who are on site, there is a big constraint over directly asking others for help or answers to specific questions. This is why systems like Feathercap, an employee answer platform are useful. For example, Feathercap enables employees to receive the exact right answer to any work questions curated to them, based on their role and experience pulled from any of the content already within their organization. 

2. There is good and great existing general learning content out there. But it’s not specific or detailed enough for day to day tasks which remote workers need and busy on-site workers require. 

Covid-19 has forced everyone to question the steps on effectively supporting the newly  remote workforce. However, there are certainly not enough subject matter experts and instructional designers or enough time for everyone to go through all that content even if it was affordable and available. For 1/3rd of the entire US workforce to effectively work remotely along with all those essential workers on-site, they must have answers at their fingertips drawn from not only existing courses and curricula, but most importantly pulled from the day to day conversations and documentation created by the respected rank and file staff, peers and those who came before them. In fact, according to Josh Bersin starting back in 2017, 83% of internal training have been using these internally generated documents and content for staff  job skills training. 

3. We need real-time feedback and reporting on how its going with our remote workers and on-site workforce. Specifically are they getting what they need to do their jobs?

Working today is tough. Conducting workplace learning is even tougher still due to Covid-19. Companies are either cutting staff, asking existing at-work staff to work harder with less oversight or asking employees to reduce their paychecks until the economy can turn the corner on the Covid-19 pandemic. Those that can work from home are doing so with the knowledge that so many of their colleagues have either been furloughed or let go entirely by their company. 

We can’t wait to both provide the precise answer a worker needs to do their job and determine if they are getting what they need. Unfortunately, traditional workforce learning has been turned on its head and so all those existing LMSs, LXPs though great for providing curriculums for set leadership, compliance or future careers; lack in  delivering highly personalized answers based on that employee’s job, questions asked and specific experience in the role. Really, a hybrid of what existing learning systems offer and knowledge management rolled into one. This means instant answers for those who feel constrained to bug their peer or boss one more time via slack or instant messenger as they work at home or find a peer or supervisor they can ask at work. It would be great to show in real-time how employees are doing to management by measuring the level of curiosity, the questions they ask and most importantly the progress they are making in their role. 

This is exactly what we do at Feathercap, we harness the power of all your content, courses and video and empower everyone with the exact right answers and content to do their jobs.

More about the Feathercap employee answer platform:

Feathercap uses AI to understand all your content and provide the right job related answers matched to every team member’s need and role.  As every team member views your content and asks questions in Feathercap we get to know them; their role, goals and tenure. Then we curate all your documents, videos or courses so they are personally matched to the right answer.

For more on Feathercap: https://feathercap.net

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